Information
- All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.
- All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.
- All information will be treated as confidential and protected in accordance with Data Protection legislation
- Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
- You may choose to remove yourself from our mailing list at any time, by unsubscribing.
New Patient – Telephone Consultation
Whilst telephone consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our patients who will be travelling long distance. New patients, seeking advice from a practitioner in a telephone discussion, require a diary appointment of 30 minutes. Patients must call the clinic at the time agreed. A charge of £25 is made, payable in advance.
Appointments
- Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.
- New patient consultations are £25 for skin, body and laser & £50 for bladder dysfunction consultation and Beauty consultations are free of charge. This is payable on booking and may be redeemable against treatments undertaken within 1 month of the consultation.
- When diaries are particularly busy, we may take a nominal deposit, of £25 refundable on attendance, to mitigate missed appointments.
- Body Lipo Lincoln operates a 48 hour cancellation policy. If you do not attend a booked appointment, and fail to advise us in advance, a £25 non-refundable booking fee will be charged to make another appointment. If we hold a deposit on account this will be forfeited.
- If you are undergoing a course of treatment as part of a package, and fail to attend or do not provide 48 hour’s notice of cancellation or change, the treatment will be forfeited.
- Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
- New patients are seen for consultation and assessment; treatment is not recommended on the first visit, to allow adequate cooling off period, but may be provided if the patient and practitioner deem suitable.
Children
We do not treat children or young adults under the age of 18 without prior arrangement.
Please do not bring children to the clinic unless they are old enough to be left unsupervised.
Children will not be allowed to accompany you into the treatment rooms.
Payment
- Consultations with us will be subject to a £25 for skin, body and laser & £50 for bladder dysfunction consultation and Beauty consultations are free of charge.
- You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
- Payment is taken, in full at the time of treatment.
- The clinic accepts cash, or major debit and credit cards.
- A discretionary deposit will be taken for some treatments and in some circumstances
Refunds
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;
- consultation and assessment
- provision of information and advice
- safe treatment with evidence based products
- follow up appointments and aftercare advice and support as appropriate
Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
All packages are to be paid in full before treatment commences.
All packages and treatments are non-refundable and non-transferable
Packages
If a client fails to arrive for their appointment, or provides less than 48 hours notice of cancellation, the session will be deducted from course.
SkinClub Packages
Deposits for Skin Club packages are to be paid in full.
The direct debit must be set up at the time of deposit payment.
If the direct debit is cancelled during the course, the Skin Club facials taken, and any additional Perks and skincare given, will become chargeable at full price, and any package discounts will be lost.
If a client fails to arrive for their appointment, or provides less than 48 hours notice of cancellation, the session will be deducted from course.
Your Rights
I have been made aware of the cancellation rights which apply under the Consumer Contracts (Information, Cancellation and additional charges) Regulations 2013 of 14 days notice of cancellation of contracts concluded at a distance which can be given in any format and confirm that the contract is a face to face transaction at the service provider’s premises and that in any event I have expressly requested that the service be provided immediately.
The limit of the service provider’s liability is currently limited to the amount of the service provider’s insurance cover or £4 million, whichever is the lesser sum.
None of these limitations shall apply to exclude or restrict liability for death or personal injury caused by negligence except insofar as it satisfies the requirement of reasonableness. I expressly agree that each of these limitations and/or exclusions is reasonable
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